Most plumbing problems don't wait for business hours, and neither do we. Our Cato dispatch board is staffed around the clock so a real person answers, not a voicemail.
Behind Street Wise - Plumbing is a crew of journeyman and master plumbers who've worked on everything from century-old cast iron to brand-new PEX systems. We're insured for the job, licensed in NY, and we stand behind every repair with a written warranty.
Our dispatchers know the neighborhoods of Cato well enough to tell you roughly what's driving a call before the truck even arrives — older sections tend toward galvanized pipe issues, newer builds toward fixture and appliance connections.
Training doesn't stop after licensing. Our Cato team runs regular refreshers on code updates, new fixture technology, and the material mix specific to Cato, NY construction, so a repair holds up to inspection, not just to a quick test run.
A surprising number of the emergency calls we take in Cato started as something small three or four days earlier. Here's what tends to escalate fast.
A burst supply line or an overflowing toilet doesn't care what time it is, and neither do we. Our emergency crews carry shutoff tools, wet-vacs, and common repair parts so most emergency calls in Cato are resolved in a single visit.
Faucet replacements, garbage disposal swaps, toilet installs, and whole-house re-pipes — our residential division works on the full range of what a Cato home needs, not just the easy jobs.
Restaurants, offices, and retail spaces in Cato, NY can't afford extended downtime over a plumbing issue. Our commercial team is equipped for grease trap service, backflow testing, and multi-fixture repairs on a schedule that respects your operating hours.
Our drain team runs camera line inspections before recommending anything invasive, so you're not paying for a dig-up when a hydro-jetting service would clear it.
We repair and install both traditional tank and tankless water heaters, and we'll walk you through sizing so you're not overpaying for capacity you don't need.
Rather than opening walls on a hunch, our technicians run listening equipment across the suspected line first, marking the leak within a foot or two before any cutting begins.
Whether it's a single kitchen faucet swap or a full bathroom remodel's worth of fixtures, our team handles the rough-in and finish work in one visit where possible.
You'll talk to an actual dispatcher in Cato, NY who asks a few quick questions to understand the problem and your address.
Because our trucks are staged across Cato, NY, dispatch can usually give you an honest, specific arrival window.
Before a wrench touches anything, you'll get a written, upfront price for the repair — no surprise line items after the fact.
The repair is completed, the work area is cleaned up, and you're handed a written warranty on both parts and labor.
You approve a flat price before we start — never a rate that climbs once the job's already underway.
Our routing keeps trucks distributed across Cato, NY so we can usually get to you same-day.
We're happy to have every technician show ID and license on arrival; it's a standard we hold ourselves to, not a special request.
If a repair we performed fails under normal use within the warranty period, we return and fix it at no charge.
"Our water heater died on a Friday night and they had someone out by Saturday morning. Fair price, no upsell pressure." — Homeowner, Cato
"They found the slab leak with equipment instead of just guessing where to cut drywall. Saved me a lot of unnecessary demo." — Cato resident
"Tankless conversion took half a day and they explained the sizing instead of just upselling the biggest unit." — Cato customer
"Commercial kitchen backup on a Sunday and they still got a tech out before we opened Monday." — Restaurant manager, Cato
"Explained exactly why the water pressure had dropped house-wide instead of just replacing the aerator and calling it fixed." — Homeowner, Cato
"Re-piped most of our first floor after years of pinhole leaks in the old copper. Clean work, and they walked me through what they found at each stage." — Homeowner, Cato
Our Cato dispatch covers the surrounding neighborhoods and zip codes, with trucks staged to keep response times reasonable even during peak call volume.
Coverage extends past the city core to the surrounding suburbs and unincorporated pockets of Cato, NY, so a request from just outside Cato limits still gets routed to the nearest available truck rather than turned away.
Response time depends on current call volume, but our Cato dispatch typically gets a technician on-site same-day, and often within a couple of hours for genuine emergencies.
Yes — every job gets a written, flat-rate quote after diagnosis and before any repair begins, so there's no surprise on the invoice.
Burst pipes, overflowing fixtures, failed water heaters, sewer backups, and no-water situations are all handled on an emergency basis, 24 hours a day.
Every technician holds a valid NY plumbing license and is covered under our liability and workers' compensation insurance.
Regularly. Cato has a mix of older and newer housing stock, and our technicians are trained on galvanized, cast iron, copper, and PEX repair alike.
In most cases, yes — detection equipment narrows the leak to a small area before any concrete or flooring is disturbed.
We service and install most major tank and tankless brands available in Cato, NY, both gas and electric.
All work is backed by a written workmanship warranty — if the same issue recurs within that period, we return at no charge.
We quote the job upfront regardless of when the call comes in, so you'll know the price before agreeing to anything, including after-hours calls.
We cover Cato and a broad radius of surrounding communities throughout Cato, NY — see the coverage list below for specific zip codes.
In most cases, yes — trucks in Cato carry common tank sizes, and a straightforward swap is usually completed the same day the call comes in.
You'll need to be present for the initial diagnosis and price approval, but for longer Cato jobs many customers step out once work is underway and approved.
Dispatch is standing by 24/7 across Cato, NY — call +1-844-833-0201.
Call +1-844-833-0201